Clear answers before you decide
Pricing questions
Is Yarra POS really free?
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The Yarra POS app, standard POS feature set, cloud hosting, initial store database, software updates, and standard support are provided at no charge. Yarra Systems will not introduce a software or standard cloud-hosting subscription fee. Optional services have clearly disclosed fees. Merchants purchase their own devices, internet and network services, printers, payment hardware, payment processing, and other selected third-party products or services.
How can Yarra POS remain free?
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Yarra Systems was established in 2015 and earns revenue from optional services that merchants choose, including optional online ordering, menu creation, and local-hosting installation. Yarra Systems does not sell or monetize merchant data and does not require a restaurant to use a particular payment processor.
How does the $1 online-order fee work?
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The fee applies only when the merchant activates the Yarra Systems online ordering website. It is charged before applicable tax for each accepted/completed order that is not cancelled, whether the customer pays online or at the restaurant. The merchant may absorb it and receive a monthly invoice, or configure it to appear under Tax & Fee for the customer before submission.
Does Yarra Systems monetize restaurant data?
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No. Yarra Systems does not sell or monetize merchant, restaurant, staff, or customer data. The restaurant’s data belongs to the merchant.
How long has Yarra Systems been operating?
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Yarra Systems was established in 2015 and has been building restaurant-ordering and POS technology since then.
Do I have to use a Yarra Systems payment processor?
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No. Yarra Systems does not require a particular payment processor. Merchants may choose an available integrated option or use their preferred processor through a non-integrated payment workflow.
Will I lose Yarra POS features if I use my own processor?
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No unrelated Yarra POS functionality is removed because of processor choice. A non-integrated processor does not provide the automated communication available through an implemented integrated connection, but the restaurant can continue using its configured ordering, menu, customer, printing, reporting, and other POS workflows.
Does choosing my own processor guarantee lower processing costs?
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No. Processing rates, equipment charges, and contract terms are determined by the processor selected by the merchant. Yarra POS gives merchants the freedom to compare those costs and choose the provider that best fits their business.
Why does cloud hosting need backup internet?
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A cloud-hosted store connects to its Yarra POS server through the internet. A backup connection allows the store to reconnect whenever its primary internet service is unavailable.
Can Yarra POS be hosted in the restaurant?
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Yes, within the 48 contiguous U.S. states. Local hosting requires approved server hardware, a compatible local network and local DNS, and onsite installation. Server software installation and initial database configuration cost $99 before applicable tax per server, per location, paid upfront and fully refundable if the merchant cancels before work begins. Shipping, hardware, onsite service, and approved travel expenses are separate. A replacement server or later reinstallation incurs another $99 charge before applicable tax.
How is local server hardware purchased?
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Yarra Systems may purchase compatible hardware after the quoted funds are received and cleared. Hardware funds become non-refundable once the server order is placed; the hardware is invoiced and warranty-registered in the merchant’s name, and the merchant handles manufacturer warranty claims, returns, and future service. Alternatively, the merchant may purchase hardware after receiving written approval from Yarra Systems. Onsite service and approved travel are quoted separately, paid upfront, and scheduled by agreement.
Does local hosting eliminate the need for internet access?
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No. The app can connect to a compatible local server over the store network when local DNS is available, but payment processing, online ordering, address services, support, updates, and other internet-dependent services still require internet access.
Who creates the restaurant menu?
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The store owner or manager may create and maintain the menu at no charge. Yarra Systems can create a menu with up to 30 top-level main categories for $90 before applicable tax per location. Yarra Systems accepts the scope in writing before requesting upfront, non-refundable payment. One review round covering no more than 10% of the originally configured products and modifier groups is included; calculate the percentage as affected products and modifier groups divided by the total originally configured, multiplied by 100. Larger or additional work requires a separate quote.
How quickly does support respond?
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Non-urgent inquiries receive an initial response within three business days. Registered merchants reporting a qualifying urgent operational outage receive an initial response within one hour through the 24/7 urgent email process. These are initial-response commitments, not resolution guarantees.
Has a Yarra POS software bug ever made the app inoperable?
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To date, Yarra Systems has not experienced a confirmed Yarra POS software bug that stopped the app from functioning. Most reported store interruptions have been caused by a loss of internet service or electrical power. This describes past operational experience and is not a guarantee that a future software defect cannot occur.
Who owns the restaurant data?
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The merchant owns and controls its restaurant data, subject to the published Privacy Policy and service terms. After cloud service termination, a verified merchant may request a full database export for $49 before applicable tax, paid upfront and non-refundable, delivered through a download link. Verified cloud-database deletion is free and completed within three business days. Local-hosted merchants control their onsite servers, so the export service does not apply.